Acceptable return reasons

• Wrong product delivered.
• Product materially differs from the order.
• Product arrived damaged.
• Verified manufacturing defect.
• Incorrect quantity delivered.
• Product does not match compatibility information confirmed at purchase.

Evidence

Customers may be asked to upload photographs or video showing the item, packaging, product labels and the issue being reported.

Return condition

Returned goods should, where reasonably possible, be unused, complete, not deliberately damaged and returned with supplied accessories and original packaging. Installed or modified automotive parts may be refused unless a genuine product defect is confirmed.

Non-returnable situations

A return may be refused where the customer selected the wrong product despite correct fitment information, the item was damaged during improper installation, the product was modified or tampered with, essential parts are missing, or the return request is outside the permitted period without reasonable justification.

Refund processing

Approved refunds are normally returned to the original payment method or another approved method where necessary. Bank, card issuer and payment-provider processing times may apply.

Shipping charges

Shipping charges may be refunded where the return results from an error attributable to MAP Africa. Where the customer changes their mind or ordered the wrong item, delivery costs may not be refundable.