Privacy Policy

Effective Date: 2 September 2026

This Privacy Policy explains how DIGINUE MAP AUTOS, trading as MAP Africa / MyAutoPartz, collects, uses, protects and shares information when customers visit, register, search for automotive parts, place orders, make payments, request support, submit product reviews or otherwise use www.myautopartz.com.

1. Who We Are

Business: DIGINUE MAP AUTOS
Trading Brand: MAP Africa / MyAutoPartz
Website: www.myautopartz.com
Phone: +233 26 145 4793
Office: Urban Rose Plaza, 13 Winneba Road, Pamprom Traffic Light, Abossey Okai, Accra, Ghana
Digital Address: GA-263-3420

2. Information We Collect

Depending on how you use MyAutoPartz, we may collect:

Your name, telephone number, email address and account information.
Billing address, shipping address and delivery instructions.
Order details, products purchased, quantities, prices and transaction references.
Vehicle information such as make, model, year, engine type, transmission, VIN/chassis number and OEM/OE part numbers when provided for compatibility checking.
Messages sent to customer support.
Return, refund and warranty information.
Product photographs or documents voluntarily uploaded to support an enquiry, return or compatibility request.
Product ratings and customer reviews.
Technical information such as IP address, browser type, device information, cookies and website activity used for security and website functionality.

3. How We Use Your Information

We may use your information to:

Create and manage your MyAutoPartz account.
Process, verify, fulfil and deliver orders.
Confirm automotive part compatibility.
Process and reconcile payments.
Communicate about orders, deliveries, payments and returns.
Provide customer service and live support.
Handle refunds, warranties and purchase-protection requests.
Prevent fraud, abuse and unauthorized transactions.
Improve our website, catalogue, search and customer experience.
Comply with applicable accounting, regulatory and legal requirements.

4. Payment Processing

Online payments may be processed through Paystack or another approved payment-service provider.

Payment processors may receive information necessary to authorize and verify a transaction, including the transaction amount, currency, customer contact information and payment reference.

MAP Africa does not require customers to provide complete card numbers, CVVs, card PINs or online-banking passwords directly to our employees. Sensitive payment credentials entered on a payment provider’s secure checkout are handled by that provider according to its own security and privacy procedures.

5. Shipping and Delivery

To fulfil an order, we may provide relevant information to courier, logistics or delivery partners. This may include your:

Name
Telephone number
Shipping address
Delivery instructions
Relevant order information

We share only information reasonably necessary to complete the delivery.

6. Vehicle and Compatibility Information

Vehicle details supplied by customers may be used to identify or verify compatible automotive parts.

This may include make, model, year, engine type, transmission, VIN/chassis number, trim or OEM/OE part reference.

Customers should provide accurate vehicle information where compatibility confirmation is required.

7. Customer Reviews and Feedback

Customers may submit ratings and reviews for products purchased or used.

Reviews may be moderated before appearing publicly. Where appropriate, we may limit the publicly displayed customer identity, for example by displaying a first name and initial rather than unnecessary personal information.

8. Contact Forms and Uploaded Files

When you contact MAP Africa through our website, we may collect the information you provide in the form.

If you upload photographs or documents to support an enquiry, return, refund or product-identification request, those files will be used only for purposes reasonably connected to your request and related customer service.

9. Cookies

MyAutoPartz may use cookies and similar technologies for:

Shopping-cart functionality.
Account sessions and login.
Checkout.
Currency and language preferences.
Security and fraud prevention.
Website performance and analytics.
Remembering customer preferences.

Disabling essential cookies may prevent certain website functions from working correctly.

10. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect customer information against unauthorized access, loss, alteration, misuse or disclosure.

However, no website, computer system or internet transmission can guarantee absolute security.

11. How Long We Keep Information

We retain information only for as long as reasonably necessary for purposes including:

Order fulfilment.
Customer support.
Returns and warranties.
Fraud prevention.
Accounting and taxation.
Dispute resolution.
Legal and regulatory compliance.

12. Service Providers

We may work with trusted third parties that help us operate MyAutoPartz, including:

Payment processors.
Courier and logistics providers.
Website hosting and technology providers.
Security and fraud-prevention services.
Professional advisers and regulatory service providers.

These service providers receive information only where reasonably required to provide their services.

13. International Customers

MAP Africa serves customers across different markets. Where necessary to fulfil an international transaction or provide a service, customer information may be processed by service providers located outside the customer’s country.

14. Marketing Communications

We may send communications concerning your account, transactions, orders, deliveries, returns or customer-support requests.

Where permitted, we may also send promotional communications relating to products, offers or MyAutoPartz services. Customers may opt out of non-essential marketing communications.

MAP Africa / MyAutoPartz does not sell customer personal information to unrelated advertisers for their independent marketing purposes.

15. Your Privacy Choices

Subject to applicable law, you may contact us to request:

Access to certain personal information we hold about you.
Correction of inaccurate information.
Deletion of information where legally permitted.
Restriction or objection to certain processing.
Assistance concerning how your personal information is handled.

Some transaction records may need to be retained for accounting, fraud prevention, legal or regulatory purposes.

16. Children’s Privacy

MyAutoPartz is an automotive ecommerce service and is not designed as a service directed primarily toward young children.

We do not knowingly seek to collect children’s personal information for independent commercial marketing purposes.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, payment methods, legal obligations or business operations change.

The effective date at the top of this page indicates the current version.

18. Contact Us About Privacy

If you have questions about this Privacy Policy or how MAP Africa handles your information, contact:

DIGINUE MAP AUTOS
Trading as MAP Africa / MyAutoPartz
Urban Rose Plaza, 13 Winneba Road
Pamprom Traffic Light, Abossey Okai
Accra, Ghana
Digital Address: GA-263-3420
Phone: +233 26 145 4793
Website: www.myautopartz.com